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Phased Reopening Information

Phase 3 Reopening Overview

Fort Sanders Health and Fitness Center is pleased to announce the start of Phase 3, created by the Tennessee Office of the Governor. Our main focus is still the health and safety of our members and staff. You can expect several changes as we enter into Phase 3 on Wednesday, July 1st. In order to comply with the state government, we will operate under a revised schedule and with several new guidelines in place as outlined below:

New Phase 3 Guidelines

  • Screening questions will be updated to match the State of Tennessee Guidelines.
  • In compliance with the July 1st Knox County Board of Health Mandate, wearing a face mask will be mandatory inside the facility starting Friday, July 3rd. Everyone 12 and older will be required to follow the mask mandate made by the Knox County Board of Health. 
  • The Day Spa customers should wear a cloth face covering while in the spa.
  • Sauna, steam room, and the whirlpool will remain closed.
  • Guests will be allowed in the facility starting on July 1st, but may not pre-register for group fitness classes. However, if the class has an open spot the guest may attend. Guest wanting to play tennis must pay a guest fee like other guests of the facility; unless they are playing a USTA match. *Guest must present a photo I.D. and fill out the registration form before each visit.
  • The Pro Shop will be open with limited hours.
  • It is recommend that persons more vulnerable or at-risk for COVID-19 as identified by the CDC—including those who are over the age of 65 or those who have severe underlying medical conditions—take extra precaution or refrain from use of the facility.

Remaining Guidelines

  • Staff and members should observe social distancing of 6 ft. when moving around the facility or while using the outdoor amenities.
  • Basketball Court/Gymnasium will be open for single player shoot around. No pickup games. Maximum of 4 people on each side of the court (Gymnasium maximum is 8). Please note 6 ft. of social distancing should be maintained.
  • All showers will be open.
  • Tennis can allow singles and doubles play.
  • Indoor and Outdoor Pool will be open, but 6 ft. of social distancing should be maintained.
  • Youth Development will be open. Employees are required to wear a mask. While social distancing of children is difficult our staff will ensure proper steps. The Knox County Board of Health Mandate requires all children 12 and older to wear a mask.
  • All members must bring their membership card in order to complete self-check-in at the front desk.
  • Members must wash or sanitize their hands upon entering and leaving the facility.
  • Online registration is required to attend group fitness classes, and class size will be reduced in order to allow for social distancing. *Aqua Fitness does not require online registration
  • Staff will be sanitizing equipment after each use in the fitness and group fitness studios. We are asking members to assist us after each group fitness class and on the fitness floor.
  • Racquetball courts will be limited to two players at a time.
  • Tennis, The Day Spa, GRIT, RENEW, and Group Fitness will all remain open in Phase 3. Appointment/registration is required for all.
  • Visits or workouts must be limited to 2 hours.

Club Hours in Phase 3

Monday – Friday 5:30 am – 8:00 pm
Saturday 7:00 am – 6:00 pm
Sunday 10:00 am -6:00 pm

Group Fitness Pre-Registration

To help maintain safe social distancing space we are limiting the number of participants in our group fitness classes. All classes will require a pre-registration via the FSHFC mobile app or the FSHFC website member login portal. Register on the app or online for class as early as 24 hours in advance.  In order to sign-up for classes please follow the steps below.

FSHFC Mobile App Sign-Up Directions

  1. Download our app from Apple iOS, and for Android devices.
  2. Login to the FSHFC app.
    • Username: Email you have on file with FSHFC.
    • Password: Has to be created by our Membership Team unless you previously had one created. Email jforman@covhlth.com to create an email.
  3. Select “Group Fitness” from the sidebar.
  4. Select what class you would like to pre-register for and select “Book Now”. If it says “Add To Calendar” you’re most likely not logged in to the app. If you’re logged in and  it still says “Add To Calendar” contact our Membership Team at 865-531-5049.

Website Member Portal Sign-Up Directions

  1. Go to the main Fort Sanders Health and Fitness Center website.
  2. Select Member Portal located at the top of the website via a phone. If you’re using a computer the Member Portal tab will be on the left side of the cover photo.
  3. Sign in at the top of the page.
  4. Login to the Member Portal. 
    • Username: Email you have on file with FSHFC.
    • Password: Has to be created by our Membership Team unless you previously had one created. Email jforman@covhlth.com to create an email.
  5. Select “Group Fitness” from the top toolbar.
  6. Select the class you want to take and select “book now”.

Printable Guidelines

Phase 3 Guidelines

Phase 3 Youth Development Guidelines

Phase 3 Screening Questions

FAQ


Visit the sign-up directions above. For any further questions or help with your password contact jforman@covhlth.com


Yes, we will limit the number of participants to maintain 6 ft. of safe social distancing space.


Screening questions will be provided by the State of Tennessee office of the Governor and will be posted at the entrance of the facility. You can also visit and print them above.


Starting on June 1st

  • Regular 2 hour time limit for childcare.
  • Kids will wash their hands upon entering and an hour into our care.
  • Kids 3-12 years of age are recommended to wear a face covering, but it is not required. The Knox County Board of Health Mandate requires all children 12 and older to wear a mask.
  • Kids will need to be sanitized and checked in at the front desk before going to Kid City or KidFit. 
  • Parents need to bring a membership card for all kids to ensure they can self-scan at the front desk.

Youth Development Hours

Monday-Friday: 7:50 am – 7:00 pm

Saturday: 8:30 am -4:00 pm

Sunday: 12:50 pm – 5:00 pm


The Day Spa will remain open in Phase 3. You must make an appointment though. The Pro Shop will open with limited hours.


Whirlpool, sauna, and steam room.


In compliance with the July 1st Knox County Board of Health Mandate, wearing a face mask will be mandatory inside the facility starting Friday, July 3rd. Everyone 12 and older will be required to follow the mask mandate made by the Knox County Board of Health. 


The staff at FSHFC will be cleaning and disinfecting throughout the day plus staying after hours to clean the facility. While the staff will be cleaning equipment and machines after each use, we ask that members help when appropriate.


Guest will be allowed in the facility, but may not pre-register for group fitness classes. However, if the class has an open spot the guest may attend. Guest wanting to play tennis must pay a guest fee like other guests of the facility; unless they are playing a USTA match. *Guest must present a photo I.D. and fill out the registration form before each visit.


Yes, but only two players at a time. Safe social distancing should be maintained when not playing or while visiting any other part of the facility. Please bring your own equipment.


Yes, the State of Tennessee Office of the Governor requires all members and staff to sanitize or wash their hand upon entering a facility. In addition, members and staff will need to sanitize their hands frequently once they’re in the facility.


All members will be required to bring their membership card and self-scan at the front desk. If you need a new card please alert the front desk at 865-531-5000. As you approach the check-in station please follow our traffic pattern and continue to your destination through the locker room after your check-in.


Yes, all members will have 2 hours to workout.


While we were closed due to COVID-19, we have spent time thoroughly cleaning the entire facility and implementing additional sanitation policies. We will continue to maintain a clean and safe environment for all members and employees. However, suspensions/freezes must be submitted in writing to the Business Office or Membership. Contact the Business Office or Membership for the correct form. All changes are date/time sensitive and must be received by the 28th day of the month.


  • Suspensions/freezes must be submitted in writing to the Business Office or Membership. Contact the Business Office or Membership for the correct form. All changes are date/time sensitive and must be received by the 28th day of the month.
  • If you wish to cancel your membership, you must submit our cancellation form on or before the 1st day of the month in which you wish to cancel your membership and your membership will then cancel on the last day of that month.

Yes, but you must follow the same guidelines as members. This includes practicing safe social distancing while inside the facility.


Yes, the hours are as followed.

Monday – Friday 5:30 am – 8:00 pm
Saturday 7:00 am – 6:00 pm
Sunday 10:00 am -6:00 pm




For more details please contact us at 865-531-5000.